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Buying a Used Car: Dealer Sales

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Used cars are sold through a variety of outlets: franchise and independent dealers, rental-car companies, leasing companies and used car superstores . You can even buy a used car on the Internet. Ask friends, relatives and co-workers for recommendations. You may want to call your local consumer protection agency, state attorney general and the Better Business Bureau to find out if any unresolved complaints are on file about a particular dealer.

Some dealers are attracting customers with "no-haggle prices," "factory-certified" used cars and better warranties. Consider the dealer's reputation when you evaluate these ads.

Dealers are not required by law to give used car buyers  a three-day right to cancel. The right to return the car in a few days for a refund exists only if the dealer grants this privilege to buyers. Dealers may describe the right to cancel as a "cooling-off" period, a money-back guarantee or a "no questions asked" return policy. Before you purchase from a dealer, ask about the dealer's return policy, get it in writing and read it carefully.

The Federal Trade Commission's Used Car Rule  requires dealers to post a Buyer’s Guide in every used car they offer for sale. This includes light-duty vans, light-duty trucks, demonstrators and program cars. Demonstrators are new cars that have not been owned, leased or used as rentals, but have been driven by dealer staff. Program cars are low-mileage, current-model-year vehicles returned from short-term leases or rentals. Buyer’s Guides do not have to be posted on motorcycles and most recreational vehicles. Anyone who sells less than six cars a year doesn't have to post a Buyer’s Guide.

The Buyer’s Guide must tell you:

  • Whether the vehicle is being sold "as-is" or with a warranty;
  • What percentage of the repair costs a dealer will pay under the warranty;
  • That spoken promises are difficult to enforce;
  • To get all promises in writing;
  • To keep the Buyer’s Guide for reference after the sale;
  • The major mechanical and electrical systems on the car, including some of the major problems you should look out for; and
  • To ask to have the car inspected by an independent mechanic before you buy.

When you buy a used car from a dealer, get the original Buyer’s Guide that was posted in the vehicle, or a copy. The Guide must reflect any negotiated changes in warranty coverage. It also becomes part of your sales contract and overrides any contrary provisions. For example, if the Buyer’s Guide says the car comes with a warranty and the contract says the car is sold "as-is," the dealer must give you the warranty described in the Guide. 

Used with permission. © 2015 Walmart. All Rights Reserved. See full legal.

Used with permission. © 2014 Walmart. All Rights Reserved. See full legal.

 

Important Walmart Disclaimer: Proper service and repair procedures are vital to the safe, reliable operation of all motor vehicles as well as the personal safety of those performing the repairs and those riding in the motor vehicles. Standard safety procedures and precautions (including use of safety goggles and other safety equipment, proper tools and equipment) should be followed at all times to limit the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.  Personal injury could result from the failure to take adequate safety precautions when repairing or maintaining your vehicle.  Although this material has been prepared with the intent to provide reliable information, no warranty or representation (express or implied), including the warranties of merchantability and fitness for a particular purpose, is made as to its accuracy or completeness. Neither is any liability assumed for loss or damage of any kind resulting from reliance on this material and Wal-Mart shall not be liable for any loss or damage of any kind resulting from reliance on this material.  Users employ the information contained in this material at their own risk.  This material is provided only as a helpful guide and does not replace the information and instructions contained in the motor vehicle's owner's manual and product manufacturer's recommendations.  Users are cautioned to consult the motor vehicle's owner's manual and product manufacturer's recommendations for additional information and instructions.   Failure to follow the motor vehicle's owner's manual and the product manufacturer's recommendations could result in damage to your vehicle or personal injury.  Additionally, users should be aware of the applicable laws of their local jurisdiction.

 

Any product information is provided by the supplier or manufacturer of the product and should not be construed as advice. Wal-Mart does not sponsor, recommend or endorse any third party, product, service or information provided on this site.

 

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